Books	|	Magazines	|	CBT

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Each book ordered from Penton Technology Media has a 30-day return policy. To return a book within 30 days of purchase, please carefully follow these instructions:

• Verify the book(s) being returned is in excellent, resaleable condition. Any original enclosed media must be unopened.
• Include a copy of the invoice with the return so that your account will be correctly credited for the book(s). Please note that original shipping costs are not refunded.
• Please write the reason for the return on the invoice, or attach a separate letter of explanation.

  Our address for book returns is:
  Attn: Returns
  Penton Technology Media
  1310 E. 11th St.
  Loveland, CO 80537

• If you are returning the book(s) from within the contiguous USA, follow the directions on the Call Tag enclosed with the original book order. Call FedEx Ground Package Returns Program at 1-888-777-6040.
• If the Call Tag directions are followed, Penton Technology Media will be charged for the return costs. You do not need our account number.
• If you are returning the book(s) from outside the contiguous USA, or are unable to use the Call Tag enclosed with the original order, we recommend you use a traceable shipper (UPS, DHL, etc) — at your own expense.
• If you have any questions regarding this process, please call our Customer Service Department at 1-800-793-5697 (M-F, 7:30a.m.-5:00p.m. MST).
• Penton Technology Media reserves the right to withhold refunds and to send back returned orders at the customer's expense, if the book return policy is not followed.

Thank you for your cooperation. Your business is appreciated and we look forward to serving you in the future.

Books	|	Magazines	|	CBT

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